PlumbSafe (UK) Limited  Terms and Conditions

Please read carefully

OUR ESTIMATES:

Estimates are valid for a period of 30 days and are subject to works being carried out during normal working hours.

Any alteration or addition to the original estimate may be subject to extra cost. It may not be possible for individual items or partial order to be completed for the prices shown, should you wish to proceed with only part of the services quoted we reserve the right to issue a new estimate.

We will offer you our best service available for reliability, professionalism and our years of experience. We will include all anticipated costs in our estimates, however it is impossible to include every eventuality that may or may not occur, therefore if any unforeseen work is discovered, you will be notified at the time.  Dependent on problem encountered a verbal agreement may be necessary.  If however the problem is an emergency we may have to rectify it before contacting you.

Equally if it is found to be less labour intensive or less materials required, it will be taken into account and the appropriate revision applied.

No responsibility can or will be accepted for any existing part or parts of an existing system. Including any functionality and design defects which we are not correcting, for example incorrect pipe sizing or defective or corroded pipework that may be hidden in walls, ceilings or floor voids.  If we repair “one part or parts” that does not constitute us guaranteeing every other part(s) or component in the system or appliance of the property from any future failure whatsoever.

BOILER INSTALLATIONS:

We will test, commission, and issue the “BENCHMARK” certification as well as carryout the notification to building control and certified to comply with all current building regulations and safety standards via the Gas Safe Register Notification Scheme where necessary.

ASBESTOS:

If applicable any and all asbestos will need to be removed by you before we start work. 

VAT:

All prices are subject to V.A.T at the prevailing rate which will be added to the final invoice. 

PAYMENT TERMS:

On your acceptance we will require an initial payment on account of 50% of the total estimated value prior to commencement of the aforementioned works. 

The balance is due when the works have been completed. Payment is accepted by Cash,

Cheque, Debit/Credit cards or Bank Transfer.

The Invoice, balance, or any extra costs is due on “completion” of the agreed works and to be paid by you no later than 7 days after the completion of works.

CHEQUES: should be sent to the address below and made payable to: “PLUMBSAFE (UK) LTD”

Please quote your NAME and INVOICE no. as a reference on the reverse.

DIRECT, ELECTRONIC, BACS, or INTERNET BANK PAYMENTS:

Account Name: “PLUMBSAFE (UK) LTD”

Account No: 10312908 Sort Code: 202937

Payment Ref: Your Name and our invoice number please.

Late payments are subject to our administration charge of £20, plus interest calculated daily from the due date at Barclays standard base rate plus 4%. Plus any other costs involved in recovering the debt.

PARKING / CONGESTION CHARGE:

Where applicable arrangements must be made for a parking space or permit for at least one vehicle for the duration of the works, alternatively you will agree to pay any car parking or congestion charges incurred which will be added to the invoice.

OWNERSHIP / TITLE OF GOODS:

The risk on all parts and materials are passed to you upon actual delivery to the site of installation. Ownership of all parts and materials delivered or installed shall remain with us until you shall have paid the full price in respect of the price agreed (as per estimate or invoice) (“The Value”) and all other outstanding amounts due to us in respect of any other business transactions between us (“the outstanding account”). For the purpose of this sub-clause we shall be entitled to treat as part of the outstanding account any monies owing to us from any associated or subsidiary company of yours and or from any Director or Shareholder of yours.  Until payment of the outstanding account you shall take all necessary measurements for the protection of the parts and materials including insurance thereof with an insurance company in the Value and the parts and materials shall (where possible) be clearly marked as being our property.

CANCELLATION AND REFUND POLICY:

Cancellation by you of any works that have previously been approved by you within the 7 days prior to the agreed start date, will incur a minimum charge of 25% of the total estimate (see above) to cover our administration costs and our suppliers restocking fees. Refunds: We are unable to give refunds for any completed work.

This does not affect your statutory rights.

EXISTING HEATING & SANITARY INSTALLATIONS:

Existing defects (if they are identified) on the existing pipework, appliances or sanitary systems will be rectified with your authorisation, but should a fault become apparent on the existing pipe work, fittings or appliances at a later date, Plumbsafe (UK) Ltd cannot be held responsible for any preexisting defects on existing installations.

No decorative or repair works to the property will be carried out after a heating installation, including any boxing in of pipe work and or flues unless previously agreed in our estimate. If any carpets are lifted, you may have to arrange for them to be re-stretched at your own expense. If you want us to remove old installations (such as boilers, radiators, sanitary-ware), a skip or scrap collection may be required. Unless stated, this is not included in the estimate.

Please note: if you require us to carry out boxing-in, tiling, or decoration around new installations this can be done to your specification. Please ask for a separate estimate.

POWER FLUSHING:

If Power Flushing is required, then the following terms and conditions apply:

Prior to a new boiler being installed, the existing pipe work and radiators should be “Power Flushed” to remove as much sludge from the system as is possible so as not to invalidate the guarantee on the boiler.  The process of Power Flushing has a risk on older systems of causing leaks in pipe work and radiators as the sludge sometimes seals up small pit holes that is then removed revealing the leaks in the system. Every care will be taken when carrying out the Power Flushing such as using non aggressive chemicals. Any leaks in the pipe work that become present will be fixed by us and also any leaking radiators will be replaced by us at extra cost to you should you wish, but in both cases Plumbsafe (UK) Ltd accept no responsibility for any damage to the fabric of the building, or any of the contents contained within it, including any decoration, carpets, electrical appliances, any appliances, fixtures or fittings etc.

MISCELLANEOUS:

Self purchase of parts or materials: If you wish to purchase your own parts etc, we reserve the right to issue a new estimate with modified terms and conditions as appropriate.

Delays caused by your other trades: (Usually applicable to building sites or property renovations etc) When booking a date with us, it is our intention to commence and complete the works concurrently, if however completion is held up by your other workmen, for example; areas not being ready to hang radiators, no electricity, no gas, etc. then an additional invoice at our standard hourly rate will be issued for time wasted unless we have previously agreed a timetable for a first and second or final fix.

Delays caused by us: On the rare occasion our engineer / plumber is unfortunately ill or has an accident or due to other unforeseen circumstances beyond our control we will contact you in the first instance and a new date or time will be agreed as soon as is practicable.

Registered Office Address: Nyman Lisbon Paul, 124 Finchley Road, London NW3 5JS